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Works real listening

Most people, however, have been taught the skills of listening. Only by listening to the words of the speaker is not a good listener. Real listening – the kind that brings results, solves problems and clarifies the point of the speaker – and requires an effective strategy to understand, interpret and respond. Effective listening is the most precious skills you can teach your employees. Our customer service which is able to listen and help organizations avoid costly service problems stem from misunderstandings and bring more harmony in the workplace.

“Listening well is necessary to understand the customer wants and needs to determine appropriate benefits it can offer, and create a custom field sales to achieve those goals,” says Drew Stevens, a national sales trainer consultants, business and author of No more online sales. “Start by asking many open questions and learn how to answer a question with another question. When you ask questions, you have the opportunity to listen, and when you listen, you begin to understand the motivations of the body language of customers, and the questions. ”

When companies, Stevens encourages all receptionists and CEO to develop listening skills.

Become a Customer Oriented Company

Become a truly customer-oriented company with a growing base of loyal customers, try to incorporate these tips to listen to your business meetings:

• Tune out distractions. • Ask questions. If you do not understand the answer, to paraphrase Stevens recommended to the speaker, offering an opportunity to clarify and allow time to digest a complex answer. In fact, this method of active listening has been promoted as a means to improve communication in all relationships. Often, the repetition of a statement to the speaker with the evaluation of the psychological state of the speaker (ie, “You seem angry that …”) is the key to solving a problem.

According to the Consortium at the University of Colorado, Conflict Research, who teaches active listening as part of its online training program in international conflicts difficult, “When people are in conflict often contradict each other , denying the opponent’s description of the situation. • Pay attention to nonverbal cues. Be aware of the speaker’s tone of voice, facial expressions, the energy level, posture, or a change in behavior.

• Reflect feelings. Position itself as a defender of the speakers and problem solving can pay customer loyalty and referrals.

• Pause before responding. In many cases, people can not hear because they focus on what they mean next instead of listening attentively to the speaker. If you spend your time to mentally rehearse your comment below, you may lose an important point of the speaker. Nodding, smiling, frowning and other nonverbal responses that the speaker knows you are paying attention.